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BBB tips for a spring digital makeover

May 08, 2020

The National Cyber Security Alliance (NCSA) and the Better Business Bureau (BBB) reminds everyone that when clearing out the physical clutter, there’s probably a bunch of digital data clutter that lives on electronic devices. 

As businesses and their employees quickly adapted to the “new normal” of working from home, the focus on cybersecurity and protecting sensitive information became critical. NCSA has advice on how to keep this information safe. 

Just in case there are a few extra hours or minutes of the day, it may also be a good time for a digital makeover. Taking some simple, proactive steps will go a long way in safeguarding against any number of potentially disruptive issues — like identity theft, loss of funds or credit card fraud — that can cause mayhem by compromising data. Take the time to put into practice a few precautionary measures and have greater peace of mind — not only this spring but all year round.

NCSA and BBBs nationwide are encouraging people to check off a few times from the Digital Spring Cleaning Checklist:   

• Lock down your login: Security is critical to protecting accounts being used for work and for home. Ensure passphrases for each account are lengthy, unique, and safely stored. Enable 2-factor authentication on all accounts that offer it. 

• Update the system and software: Avoid procrastination. Having the most current software, web browsers, and operating systems are some of the easiest and fastest ways to protect most sensitive assets.  

• Back it up: Protect personal and workplace data by making electronic copies — or backups — of your most important files. Use the 3-2-1 rule: three backup copies, two different media types, one offline and in a separate location.

• Clean up online presence: When was the last time you used all of the apps on your phone or tablet? Do you know what the settings are on all of the social media accounts that check in with friends and family? These are questions to ponder and settings to review while checking these accounts. Then, control your role by making sure you know has administrative access to your online accounts. Keep all of your passwords private.

• Be careful what you share: Quizzes are fun and keeping in touch is a necessity these days. However, watch out for apps and questions that might give away too much information about you, your location or your family.  

Digital Spring Cleaning Checklist for SMBs

In addition to following the above-listed tips, NCSA has created a comprehensive listing of reminders and best practices that will assist SMBs in establishing, updating and communicating policies and procedures around many topics such as record retention, etc. It is also imperative that a cybersecurity strategy is in place and utilized by all employees. In addition, BBB has tips on BBB.org/smallbusiness when it comes to avoiding online scams when working from home. 

Protecting your identity

Many identity theft victims can trace the theft to something that was stolen from their own possession. BBB has a few guidelines to help safely dispose of electronically stored data. Be sure to prep data in advance of participating in BBB’s Secure Your ID Day or other shredding events. 

• Know what devices to digitally “shred”: Computers and mobile phones aren’ t the only devices that capture and store sensitive, personal data. External hard drives and USBs, tape drives, embedded flash memory, wearables, networking equipment and office tools like copiers, printers and fax machines all contain valuable personal information and stored images. 

• Clear out stockpiles: If you have a stash of old hard drives or other devices — even if they’ re in a locked storage area — information still exists and could be stolen. Don’ t wait: wipe and/or destroy unneeded hard drives as soon as possible.

• Empty your trash or recycle bin on all devices, and be certain to wipe and overwrite: Simply deleting and emptying the trash isn’t enough to completely get rid of a file. You must permanently delete old files. Use a program that deletes the data, “wipes” it from your device and then overwrites it by putting random data in place of your information — which then cannot be retrieved.

Various overwriting and wiping tools are available for electronic devices. For devices like tape drives, remove any identifying information that may be written on labels before disposal and use embedded flash memory or networking or office equipment to perform a full factory reset and verify that no potentially sensitive information still exists on the device.

 Decide what to do with the device: Once the device is clean, you can sell it, trade it in, give it away, recycle it or have it destroyed. Note the following:

Failed drives still contain data: On failed drives, wiping often fails, too; shredding/destruction is the practical disposal approach for failed drives. Avoid returning a failed drive to the manufacturer; you can purchase support that allows you to keep it — and then destroy it.

To be “shredded,” a hard drive must be chopped into small pieces: Using a hammer to hit a drive only slows down a determined cybercriminal; instead, use a trusted shredding company to dispose of your old hard drives. Device shredding can often be the most time- and cost-effective option for disposing of a large number of drives.  

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