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Build Your Boulder Business winter 2020 Lunch & Learn Series

February 14, 2020

The Boulder Junction Economic Development/Connect Communities Committee invites business owners, employees, or anyone interested in expanding their business knowledge to attend the Build Your Boulder Business: Lunch & Learn Series to be held on Wednesdays once a month in January, February and March at the Boulder Junction Community Center beginning at noon.

Wednesday, Feb. 19 — Bringing Fun to Life in Wisconsin-Customer Service Training
Research shows that 68% of customers may not choose to return to a business, not because of the product that they receive, but because they experience an attitude of indifference or rudeness by the owner, manager, or an employee. While marketing the state as the Midwest’s premier destination for fun, the Wisconsin Department of Tourism recognizes that in order to deliver on this brand and have visitors return to the state and local business, customers must receive great customer service. To support this, a customer service program has been developed for businesses and communities throughout Wisconsin. While the premise of the program is rooted in service for the tourism industry, the basic customer service skills discussed apply to owners and employees in all industries.  
This session, hosted by Jeff Anderson, regional tourism specialist, will provide attendees with the basic knowledge and skills to deliver outstanding customer service experiences.
Wednesday, March 18 — Becoming a Dementia Friendly Business & Community
Presented by Amie Rein, family caregiver/health and wellness coordinator at the Aging & Disability Resource Center of Vilas County, the goal of this program is to develop an educated, understanding community within Vilas County to reduce the social stigma associated with memory loss, Alzheimer’s or other dementias. This will ease fear and isolation, and by easily accessing local resources people can live well with dementia.
A dementia friendly community enables those with dementia to:
• Find their way around safely
• Access local businesses they are familiar with and where they are known (e.g.: banks, shops, restaurants/cafes, the post office, grocery stores, and gas stations)
• Maintain their social networks so they continue to feel like they belong
All are welcome to attend any or all of these sessions. RSVP to Theresa Smith at 715-385-2400 or [email protected] no later than the Monday prior to each session to reserve a complimentary light lunch.

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