/ Articles / Scam alert: A credit card was overcharged! Scammers to the Rescue?

Scam alert: A credit card was overcharged! Scammers to the Rescue?

June 30, 2020

At first glance, this scam looks so helpful. It’s a call or text message wanting to help resolve an overpayment on a credit card. However, this sneaky con is actually a phishing scheme, and it’s only likely to get more popular, as COVID-19 causes many shoppers to buy online and many businesses are only accepting credit cards.


How the scam works  

A text message or a phone call is received from someone claiming to represent a credit card company. There’s a problem with a recent transaction, it says. The victim been overcharged, and the company wants to help get reimbursement. This scam is especially convincing because scammers often have targets’ names.  

Sounds harmless, right? The problem is that this is really a phishing con. The victim need to answer a few questions in order to get money back. Of course, these questions are asking for Personally Identifiable Information (PII). Don’t fall for the trick. 


Tips to spot this scam

• Consider how the company normally gets in contact. If it’s by phone, be suspicious if emails or texts are suddenly being received. Banks and credit card issuers have secure communications channels requiring a person to log into an account before the message can be read. Be especially cautious of generic emails that include little or no specific information. 

• Check directly with the bank or credit card issuer. Use the customer service phone number on the back of the card, on a statement, or on the company’s website. Don’t click on any links in the message.


For more information

Learn more about credit card scams at BBB.org/CreditCardScam.

For more about scams, go to BBB Scam Tips (BBB.org/ScamTips). To report a scam, go to BBB Scam Tracker (BBB.org/ScamTracker).

For more information or further inquiries, contact the Wisconsin BBB at www.bbb.org/wisconsin, 414-847-6000 or 1-800-273-1002. Consumers also can find more information about how to protect themselves from scams by following the Wisconsin BBB on Facebook, Twitter, Instagram and YouTube.


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